Connecting Partners Across the Globe
At Tacladders, we partner with IT resellers, MSPs, and system integrators to provide reliable, white-label support across multiple regions. From banking operations in the Philippines to retail networks in Sri Lanka, telecom infrastructure in Vietnam, manufacturing facilities in Pakistan, and government agencies in Indonesia, our services ensure partners can deliver uninterrupted IT support anywhere.
Tacladders: powering IT support worldwide, one partner at a time.
Real Results , Global Reach , 100% Partner-Focused
At Tacladders, we partner exclusively with IT resellers, MSPs, and system integrators to deliver reliable, white-label support across the globe. Our case studies highlight how we help partners reduce costs, extend asset lifecycles, and expand service coverage in challenging regions. From banking and retail to telecom, government, and manufacturing, these examples show how our channel-only model creates measurable impact for partners and their end clients.
Global Banking Client – Philippines
Challenge
A leading banking client required reliable hardware maintenance in the Philippines but faced high OEM renewal costs and limited SLA coverage in the region.
Solution
Tacladders provided end-to-end AMC support with local engineers and strategic spares stocking. A 24x7x4 SLA was implemented to ensure uninterrupted operations.
Results
- Achieved a 40% cost reduction compared to OEM support.
- Maintained 99.5% SLA compliance throughout the contract term.
- Renewal value increased, ensuring continuity into year two.
Telecom Expansion – Vietnam
Challenge
A telecom provider expanding into Vietnam needed consistent maintenance coverage for critical infrastructure. OEM solutions were costly and lacked local responsiveness.
Solution
Tacladders delivered SLA-backed AMC support with white-label field engineers and multi-OEM spare part logistics.
Results
- Seamless service coverage enabled partner expansion into Vietnam.
- Delivered 100% SLA response adherence since contract start.
- Provided cost-effective multi-year support, ensuring long-term sustainability.
Retail Operations – Sri Lanka
Challenge
A multinational retailer operating across Sri Lanka required reliable hardware break-fix and replacement services but struggled with inconsistent regional support.
Solution
Tacladders deployed on-demand T&M engineers and integrated spares supply chain to cover all major retail sites across the country.
Results
- Reduced downtime incidents by over 60%.
- Enabled smoother customer experience across all stores.
- Partner retained client confidence with white-label service delivery.
Manufacturing Sector – Pakistan
Challenge
A manufacturing enterprise needed multi-OEM maintenance for servers and storage devices in Pakistan. OEM contracts were too expensive and logistically complex.
Solution
Tacladders delivered AMC/T&M hybrid support with next-business-day SLA and local engineer deployment.
Results
- Extended asset lifecycle by 3+ years, delaying costly OEM upgrades.
- Delivered 99% SLA adherence across multiple sites.
- Helped partner achieve cost savings while meeting compliance needs.
Government Agency – Indonesia
Challenge
A public sector client required nationwide IT hardware support in Indonesia but had no direct access to reliable third-party providers.
Solution
Through a white-label model, Tacladders provided multi-OEM support, T&M services, and local spare stocking across multiple Indonesian cities.
Results
- Supported mission-critical systems with zero downtime incidents.
- Delivered services fully under partner branding, preserving confidentiality.
- Enabled agency to maintain compliance without exceeding budget.